📍 Madurai, TN, India
Open to New Opportunities
PMP-Certified Project Manager
Driving High-Impact Projects at Amazon | 9+ Years Experience | $467K+ Cost Savings Delivered
Specialized in process optimization, cross-functional leadership, and delivering measurable business outcomes. Proven track record of enhancing customer experience and operational efficiency.
Download ResumeCore Expertise & Technical Skills
9+
Years Experience
$467K
Annual Cost Savings
700
bps Process Improvement
96%
Training Effectiveness
Core Competencies
Project Management
Process Optimization
Stakeholder Management
Cross-Functional Leadership
Risk Management
Change Management
Agile Methodologies
Lean Methodologies
Team Leadership
Data-Driven Decision Making
Conflict Resolution
Learning & Development
Technical Skills
Asana
Jira
MS Office Suite
Amazon CRM
SQL
Cornerstone LMS
Professional Certifications
Professional Journey & Key Achievements
A
CS Program Manager
Amazon, Coimbatore (2020-2024)
- Redesigned service workflows eliminating 30% unnecessary transfers, $467K annual savings
- Led cross-functional teams achieving 700 bps improvement in offer rates
- Designed onboarding curriculum with 96% effectiveness rate
- Managed 30+ associate team ensuring top-tier customer satisfaction
- Achieved 90.6% (2022) and 91.57% (2023) Learning Effectiveness scores
A
Resolution Specialist
Amazon, Hyderabad (2016-2020)
- Trained new hires with 98% success rate on new contact mediums
- Resolved major compliance gap affecting 5,000+ customer contacts
- Reduced resolution times by 40% while maintaining 98% success rate
- Streamlined workflows improving team efficiency by 20%
S
Jr. Executive
SBL Corp, Madurai (2015-2016)
- Promoted to quality control responsibilities
- Implemented new methodologies training multiple employees
- Contributed to process improvements increasing profitability
Leadership Impact & Business Results
$467K
Annual Cost Savings
Redesigned service workflows and contact routing, eliminating 30% of unnecessary transfers
Redesigned service workflows and contact routing, eliminating 30% of unnecessary transfers
700 BPS
Improvement
Enhanced offer rates through CRM efficiency improvements across 500+ employees
Enhanced offer rates through CRM efficiency improvements across 500+ employees
96%
Training Effectiveness
Designed structured onboarding curriculum for new managers with mentorship programs
Designed structured onboarding curriculum for new managers with mentorship programs
30+
Team Members
Successfully managed high-performing service center team ensuring top-tier satisfaction
Successfully managed high-performing service center team ensuring top-tier satisfaction
Leadership Excellence
DEI Ambassador implementing inclusive policies increasing engagement by 20%
Zero project delays through risk mitigation strategies
Cross-functional collaboration with quality, workflow, and operations teams
Comprehensive risk assessments and contingency planning
Ready to Drive Results for Your Organization
Discuss OpportunitiesLet's Connect & Collaborate
Phone
+91 8438613473
Location
Madurai, TN, India
Professional Member
PMI Chennai Chapter
Open to New Opportunities
Currently open to new opportunities in project management and program leadership roles
I typically respond within 24 hours